1 Definitions & Interpretations
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Agreement” means the agreement between us and you for you and any persons named on the Confirmation of Booking to participate in the Tour in accordance with these Terms and Conditions and the Brochure.
“Online Booking Form” means the form on which booking details are submitted online.
“Website” means the web pages at the following websites: https://www.hajjandumrah.com
“Package Details” means information detailing the Tour as published online by us in respect of the year in which the Tour is to be taken.
“Confirmation of Booking” means our confirmation to you that your booking has been accepted.
“Tour” means the Hajj experience as described in these Terms and Conditions and the Package Details.
“Us”, “We” or “Our” means Radiant Drops Ltd with registered ATOL number 10364.
“You” or “Your” means the person who is registered as the primary contact on the Online Booking Form and whose details are set out in the Confirmation of Booking as being the person making the booking.
In the event of any conflict between the terms of these Terms and Conditions and the Package Details the Terms and Conditions shall prevail.
2 Package Details
There are two (2) choices of packages:
- Classic Package
- Deluxe Package
The Deluxe Package provides for accommodation based on triple occupancy, though you may choose to upgrade to double occupancy (Deluxe Package only). If you require double occupancy, then this should be specified on the Online Booking Form. If double occupancy is available, this shall be confirmed in the Confirmation of Booking.
The Classic Package provides for accommodation based on quadruple occupancy. If you require double or triple occupancy, then this should be specified on the Online Booking Form. If the required occupancy is available, this shall be confirmed in the Confirmation of Booking.
If you are a single traveller or the number of people travelling in your party is not divisible by three (in the case of the Classic Package) or two or three (in the case of the Deluxe Package, depending on whether you have opted for a double or triple room), we may still be able to accommodate you or all members of your party (as applicable) on the Tour subject to availability and payment of a supplement. The exact amount of the supplement payable will be advised to you before Confirmation of Booking. A child will count as an occupant only where it requires a bed.
The items included in and excluded from each package are as set out in the Package Details. Please note that the cost of sacrifice is not included in either the Classic or Deluxe Packages.
The photographs of landmarks featured on the Website are for illustrative purposes only and to give an idea of what you may experience during the Tour. The photographs of hotel rooms are also included only to indicate the type of accommodation you can expect to stay in, and your hotel room may differ from those depicted.
The star ratings and hotel facilities reported by us are as reported to us by the hotels, and we cannot guarantee that these will be as mentioned as they are subject to change by the hotels and since these standards differ from hotel to hotel and from country to country.
There is no minimum age for travel. However, children and infants must be accompanied by a responsible adult, who will usually be a parent or immediate relative.
We reserve the right to refuse anyone on the Tour unless we have provided them with written confirmation of their place on the Tour.
By embarking on this Tour with us, you will have implicitly accepted our Terms and Conditions.
3 Booking
Prior to booking, you must carefully read, understand, and agree to these Terms and Conditions. Places are allocated on a first-come, first-served basis, and early booking is advised in order to avoid disappointment.
When you have selected the package of your choice, please complete the Online Booking Form. You should ensure that all details entered on the Online Booking Form are complete and accurate. Please note that the Online Booking Form will not be accepted unless you agree to the Terms and Conditions. Your acceptance is given by making the booking.
In agreeing to these terms and conditions you are responsible for and guarantee payment in respect of all persons named on the Online Booking Form including any insurance, charges, duties or other amounts payable. You also agree to be responsible for the behaviour of all persons travelling with your party for the duration of the Tour. We will correspond directly and only with you the primary customer and all documents will be sent to the address for you that appears on the Confirmation of Booking. It is your responsibility to ensure that all persons travelling in your party are aware of the information relevant to the Tour and that they conduct themselves in an appropriate manner having regard to the holy nature of the Tour.
The deposit or full amount (as applicable) is due and payable in accordance with Clause 5 paragraphs 1 and 3 (as applicable) at the time of submitting the Online Booking Form. An Online Booking Form is not valid and will not be accepted until such payment is received.
If we accept your booking, we will send you a Confirmation of Booking. We will use reasonable endeavours to send the Confirmation of Booking via email within fourteen (14) working days of us receiving the Online Booking Form. Upon issue of the Confirmation of Booking, a legally binding agreement will be deemed to have come into effect on the date that appears on the Online Booking Form. If you submit the Online Booking Form [two weeks] or less before the date of departure, a legally binding agreement will be deemed to have come into effect on the date when we confirm the booking to you, which may or may not be in writing.
You must stipulate any dietary, mobility or other special requirements for you or any person included in your booking on the Online Booking Form. Whilst we use our reasonable endeavours to cater for any such requirements, we cannot guarantee such requirements will be accommodated and cannot be held liable for any failure by us to do so.
You must notify us in writing of any medical condition that you or any person travelling in your party has. We may request further information on any such condition and you agree to provide such information (which shall be true and complete) promptly. We reserve the right to Decline or Cancel a Booking or make further requests if we believe that we are not able to provide the facilities to deal with the medical condition in question.
When deciding to book the trip you should be aware of the following points:
- The Tour can be physically demanding. Unfortunately, we are not able to take responsibility for any pilgrims that have special requirements unless agreed in writing at the time of booking in accordance with Clause 3 paragraphs 6 and 7. In order to complete the rites of Hajj we require that all pilgrims are fit enough to walk for a distance of at least three miles. In case any pilgrim is not fit enough to do so, he/she should take a wheelchair with them as well as a companion who will take responsibility for them. We also strongly recommend that pilgrims seek medical clearance from their GP before booking, particularly the elderly.
- Please note that the journey of Hajj cannot be equated to holiday travel. During this journey, the unexpected is often the norm, despite careful planning and organisation the Hajj journey can never be taken for granted like a normal holiday. Hotels, transport and public services are all pushed to their limits during the Hajj season so you should not expect the same level of service that you are used to in the UK. Due to the large number of pilgrims in a small area, the crowds can be overwhelming. Expect major traffic congestion and very long delays while moving from one location to another during the days of the rites of Hajj. These journeys can be very frustrating and unpredictable.
- We use reasonable endeavours to perform Hajj according to The Quran and Sunnah.
- All meetings, lectures and announcements must be attended and will be delivered in English.
If you wish to make any change to your arrangements following Confirmation of Booking.
Each Amendment will incur a Fee of £25 per person. Any additional charges passed on to us by airlines or other suppliers will be added to this amount.